First, I want to say thank you to everyone who reached out yesterday about the attacks here in Orlando over the weekend. It’s incredible to see the outpour of love and support from people literally all over the world. To share some light that has come out of this- hundreds of people from all over … Read more
If you’re not running a monthly “Client Reactivation Campaign,” you’re probably missing out on a HUGE opportunity each and every month. This is a simple system I believe almost EVERY fitness and wellness business needs to have in place. A Client Reactivation System is simple campaign that entices past clients to come back into your … Read more
We just had a great question asked yesterday in my Facebook Group by someone asking “how to have your assistant take over your emails.” So…. I spelled out a step-by-step process for her, and wanted to share it with you also, because I see this come up a lot. (also- I just posted a detailed … Read more
One of my fav things to talk about in business is about how to over-deliver to your clients and prospects the BLOW them away. To “Over-deliver” is one of my core values (in business and in life.) I want to exceed expectations and raise standards. My goal is that after EVERY interaction with me or … Read more
I get a lot of questions about how to build your team and create loyal employees…. and how to effectively run your team meetings. Since there have been a few questions about growing your team and staff over the past couple of weeks in my Facebook Group… I wanted to write this email to help … Read more
Check this out. According to a study out of Harvard Business School….. “Increasing customer retention rates by 5% increases profits by 25% to 95%” I don’t know about you, but 25-95% increase in profits sound pretty awesome. And here’s the cool part…. Keeping client retention high (over 90%) is something ANYONE can do…as long as … Read more
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