I got an email a couple of weeks ago from an awesome fitness pro who asked me: “How do you keep clients motivated AFTER their transformation challenge is over?” This is a really great question…. Clients get FIRED-UP and are highly motivated for their 21, 28, or 42-day challenge… However after it’s over, some clients … Read more
I’m about to head out to meet my fam for brunch, but before I do… I wanted to share a fun Valentine’s Day Template for you to swipe! Valentine’s Day is in a couple of weeks, and it’s always great to theme out your workouts and make them fun! This is obviously for “boot camp’ … Read more
I used to hate reading. My summer reading lists for school ended up with a trip to the book store to buy Cliffs Notes. Not only did I not enjoy reading….I wasn’t a big fan of school either. My sister was always the “smart” one (seriously- she’s a genius), and I’ve always been the “athletic” … Read more
Check this out. According to a study out of Harvard Business School….. “Increasing customer retention rates by 5% increases profits by 25% to 95%” I don’t know about you, but 25-95% increase in profits sound pretty awesome. And here’s the cool part…. Keeping client retention high (over 90%) is something ANYONE can do…as long as … Read more
Do you KNOW what your client retention rate is? If you don’t know what it is, then you can’t figure out how much you want to improve it. What you can measure, you can manage. <—GOLD Today, take a few minutes to figure out your client retention rate. Here’s how to do it…. Retention Rate = … Read more
If you’re not regularly surveying your clients, you’re playing the guessing game. Sure, they’re your “best guesses” and they are educated ones…but unless you actually ASK, you’ll always have the second best answer. I also know that because you’re reading this post right now, you’re not interested in second best. Client surveys give invaluable feedback on how … Read more
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